Call
History
Each user can login to the Portal to see all the calls they have made or received including details such Caller ID Name & Number and the time and duration of each call. They can initiate a call to that number by clicking, their phone will ring, when they pick it up the call will be connected to the destination phone number
Call Parking
Parking a call allows any other user on the system to pick up or retrieve the call from any phone on the system, either by pressing the lit Parking Lot Button or by dialing "*89".
Call Queue(s)
Queues are most useful when there more calls than people available to answer calls. Instead of sending calls to Voice Mail, Callers are placed on hold (during which they can listen to pleasant Music On Hold or messages about your business), then there call will be routed to the first available person.
Call Recording
There many instances when it may be useful to record employee interactions with your callers, and we make it easy as long as you inform your Callers that you you wish to do so! Designated Employees can then Listen, Download or Archive individual recordings. Our interface allows you to Search or Sort, Delete or Download
Call Reports
Graphs and statistics enabling analysis of how your organization utilizes Phone time. Discover busy times or where calls are coming from.
Company Phone Book
Directory of Employees or Customers or Vendors accessible to your employees when logged into the Portal. Click to Dial enabled
Conference
Bridging
Virtual Conference Room (1 Included) - Special extension numbers that your users can dial so that they can talk to each other in a conference call and external callers can be transferred or can dial direct . Conference Features include:
- Admin PIN
- User PIN
- Join Message
- Leader Wait
- Talker Optimization
- Talker Detection
- User Count
- User Join/Leave
Direct Numbers for users (DIDs)
Users can have Numbers which ring only to their Extension. A Direct or Private Number.
Directing calls to Groups (DIDs)
Groups of extensions can be created for different functions or internal departments. The extensions in a group can be programmed to ring simultaneously or use other criteria such as sending the call to Extension that has been idle the longest.
Do
Not Disturb
Find Me/Follow Me
Follow Me (also known as Find Me / Follow Me or FMFM) allows you to redirect a call that is placed to one of your extensions to another location. You can program the system to ring the extension alone for a certain period of time, then ring some other destination(s), such as a mobile phone or a related extension, and then go to the original extension's voicemail if the call is not answered. Follow Me can also be used to divert calls to another extension without ringing the primary extension.
Included
Unlimited US Calling
No additional Toll charges when you call anywhere in the continental US and the Caribbean Territories
Integration with CRM
Designed to allow you to connect your PBX to your support CRM software to push call history and caller information to your CRM and allow Click to Call from your CRM and Call Popups into your CRM on inbound calls.
International Calling
Rates vary by Destination. Calls can be restricted to only specific Regions or Countries according to your Organizations needs.
Please note, to enable this feature requires a Deposit credited to your International Calling Account. When usage has reached a threshold an Automatic Notification will be sent to you allowing you to add funds.
Main
Company Mail Box
In addition to each User Voice Mail box, a Main Mail Box can be configured. Any messages left by callers in this mailbox will be automatically sent to designated User's Mail boxes
Message on Hold
While callers are on hold messages such as new products and services or additional features of your company that callers may not otherwise be aware of.
Mobile Phone Apps
Available for both IOS and Android the App allows you to place and receive calls on your mobile phone as if you were sitting at your desk beside your extension
Monitor Employee Conversations
Real-time monitoring of caller interaction with your employees is enabled with this service. Useful for Quality Control and Training employees. The Whisper Feature allows the Listener to speak to the employee being monitored without the caller being aware.
Numbers in different Cities/Countries
Allows you to have a presence in other geographic locations with the additional benefit of allowing callers in from these locations to call your organization without incurring Long Distance or International Toll Charges
Over-Head Paging Speaker(s)
Broadcast messages to employees or page. Additional equipment required. Yes, we can retrofit existing legacy systems
Paging
Group (1 Included)
Calling this number will place all designated extensions in speaker mode allowing users to page or broadcast with additional equipment
Queue Callback
When enabled on a queue, the callback feature frees a caller's time by letting him or her "press 1" to receive an automated callback. The callback can go to the number they enter or the number they call from. Optionally the caller can record their name to for the callback
Receptionist's Control Panel
See detailed PBX activity, like who is on the phone, call duration, held calls, queued calls, etc. It lets you control your phone with your mouse and perform transfers, pickup calls, send calls to mobile phones and more.
Text Messaging
Business SMS and Texting, connect With Customers, Prospects, and Employees using Office Phone Numbers.
Complete Management System for Organizations Using Texting Send and Receive Pictures, Videos, Automations for Instant Service Replies and More
Manage text and multimedia interactions between your business and your customers with the web-portal from any computer. Import lists and view Reports of all your campaigns while ensuring employees stay on message. Automate replies based on keywords, day or time or create standard responses using canned messages. For Instructions go here
Three-way
Calling
Easily add another person to the call that you are currently on
Time-based
call routing
Direct callers to different destinations depending on the time of day or the date. After-hours calls can be sent to a specific Voice Mail or to an On-call Cell phone. We can program the System with your Company Holiday closing so callers can directed to a seasonal message or a message giving them options
Toll-Free Numbers
Need Toll-Free Numbers? We can add them to your service in just minutes at your request
Transfer
Calls to Mobile Phone
The system can be programmed with employee cell phone numbers as virtual extensions so that calls can easily be transferred as needed
User Control Panel (UCP)
The user control panel is a way for users to control call handling and personal settings from a web browser. You can log in to the User Control Panel by pointing your browser URL to your NetOfficePBX System. Log in using your extension number and voicemail password.
Call History - Extended call logging. View a list of all calls made and received at the extension.
Voicemail - View, Play, Delete, File, and forward voicemail messages from your web browser. See User Guide
hereConference Pro (Requires Conference Pro) - Ability to manage conference room settings for any conference rooms assigned to you as the owner.
Contact Directory - Add personal contacts and access the shared Company Contact Directory (if subscribed)
Presence - Manage your presence from the web.
Follow Me - Toggle this feature on and off. Setup Follow Me lists and ring times. (See Find Me/Follow Me above)
Phone Features - Enable settings such as call waiting, DND, Call forwarding on conditions.
Settings - Configure general settings such as language, Passwords, Email notification settings, and web playback options.
Virtual Fax
Send or Receive Faxes using your email and our easy to use Portal. Gets rid of the pain points of faxing including the need for a dedicated Fax machine while allowing access to send and receive faxes wherever you are. For Instructions go here
Virtual
Receptionist (IVR)
(1 Included) Set up a menu system that will play an initial recording to callers, allow them to dial an option or an extension number, and route their call to a particular location based upon what they dial. Improve your customers ability to reach the employee or department and allow self-service options such as Directions to your location or office Hours
Voice
Mail for each user
Each user gets there own Voice Mail box that can have an individual greeting
Voice
Mail to Email
Great for road warriors or anyone who spends time outside the office, a copy of Voice Mails will be sent as an attachment to the user's email accessible on devices such as a mobile phone.
Voice Mail Transcription
For anyone who has to wrangle a lot of messages our Transcription sent along with the Voice Mail allows user to do text based searches of Voice messages
Web-browser
Virtual Extension
For travelling or employees that work from home they can log into there extension using a web-browser and place or receive calls using the device (such as a laptop) even if they are on the other side of the planet.